Effective Date: 1 January 2025
These Terms and Conditions (“Terms”) govern your use of CherishIt.co.uk, including any orders you place on our website. By accessing or using the website, you agree to comply with these Terms. If you do not agree with these Terms, please do not use our website.
1. About Us
CherishIt is a UK-based business offering custom portraits for loved ones, families, and couples. Our website is operated by CherishIt.co.uk, located at 71-75 Shelton Street, London, United Kingdom, WC2H 9JQ.
2. Products and Services
We specialise in creating bespoke, personalised portraits based on the photos provided by our customers. All portraits are designed to capture the essence of your loved ones, families, or couples.
3. Order Process
To place an order on CherishIt.co.uk, you must provide your personal details, including but not limited to your name, email address, shipping address, and payment details. By submitting an order, you confirm that the information provided is accurate and complete.
Once your order is placed, we will send a confirmation email with details of your purchase. Please note that an order confirmation does not constitute acceptance of the order. We reserve the right to cancel or refuse any order at any time for any reason, including issues with payment or product availability.
4. Pricing and Payment
Prices are displayed in GBP (£) and are subject to change without prior notice. Payment for all orders must be made in full at the time of purchase through the available payment methods (e.g., credit card, PayPal).
We take reasonable measures to ensure that the prices displayed on our website are accurate, but errors may occur. If a pricing error is discovered after an order is placed, we will contact you to discuss the matter, and you may choose to either cancel the order or proceed at the corrected price.
5. Delivery and Shipping
We strive to ensure that all orders are processed and dispatched in a timely manner. Estimated delivery times will be provided at the time of checkout; however, delays may occur, especially during peak seasons. Shipping costs will be calculated at checkout and are based on the delivery address.
Please ensure that the shipping address provided is accurate. CherishIt is not responsible for any delays or issues arising from incorrect or incomplete shipping information.
6. Returns and Refunds
Due to the personalised nature of our products, we do not accept returns or offer refunds unless the item is faulty, damaged, or there has been an error on our part (e.g., incorrect portrait design). If you receive a damaged or incorrect item, please contact us within 14 days of receiving your order for assistance.
We reserve the right to request photographs or other evidence of the damage or error before issuing a replacement or refund.
7. Ownership and Intellectual Property
All content on CherishIt.co.uk, including text, images, logos, designs, and product images, is the intellectual property of CherishIt or its licensors. You may not use, reproduce, or distribute any content from our website without prior written permission from us.
8. Privacy and Data Protection
We value your privacy and are committed to protecting your personal information. For details on how we collect, use, and protect your data, please refer to our [Privacy Policy].
9. Limitations of Liability
CherishIt is not liable for any loss or damage arising from your use of our website, including but not limited to direct, indirect, incidental, punitive, or consequential damages. Our liability to you in connection with any product purchased from CherishIt shall be limited to the purchase price of that product.
10. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.
11. Amendments to Terms
We reserve the right to modify, amend, or update these Terms at any time. Changes will be posted on this page with an updated effective date. We encourage you to review these Terms periodically to stay informed of any changes.
12. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at:
CherishIt
71-75 Shelton Street,
London, United Kingdom, WC2H 9JQ
Email: hello@cherishit.co.uk